Return Policy
Return Policy
At Bearista Brews, every bag is roasted to order — fresh, intentional, and built for the bold. Because of the nature of our craft, we hold a firm but fair policy to protect the quality you expect.
No Returns on Opened Products
All sales on opened coffee, tea, and merchandise are final. Once a bag has been opened, we are unable to accept a return or issue a refund. This ensures every customer receives a product that meets our freshness and quality standards.
We trust you to choose boldly — and we stand behind every roast we ship.
Unopened Products
If your order arrives unopened and in unsatisfactory condition, we'll make it right. You may be eligible for a return or exchange if:
- The product is unopened and in its original packaging
- You contact us within 7 days of delivery
- You provide your order number and a brief description of the issue
- To initiate a return, email us at sales@bearistabrews.com with your order details.
- Dammaged or Incorrect orders
If your order arrives damaged or you received the wrong item, we've got you covered — no questions asked. Reach out within 7 days of delivery and we'll send a replacement or issue a full refund.
Non-Returnable Items
The following items are not eligible for return or refund under any circumstances:
- Opened coffee or tea products
- Opened merchandise (apparel, mugs, etc.)
- Digital products or gift cards
- Items purchased during promotional sales (unless damaged or incorrect)
How to Contact Us
Include your order number, the item(s) in question, and a photo if applicable. We aim to respond within 1–2 business days.
Bearista Brews reserves the right to update this policy at any time. Last updated: April 2026.